Any program pricing listed is subject to change as per the partner university and the same will be communicated with our new participants/ students on a timely manner before their admission. The change in prices will not be applied to the participants/ students who have already enrolled to the program. Thus, all pricing indicated is accurate as of the date of issuance, and any pricing adjustments will not be applied retroactively to previously issued invoices.

Refund Eligibility:

Refunds are applicable only under specific circumstances, such as:

• A full refund (100% refund) is applied seven days before the commencement of the first course of the program.
• Refund is applied within seven days and before the commencement of the program 15% of administration fees.
• No refund is applied after the commencement of the program or any given semester.
• Participants/students who are facing extenuating circumstances, such as illness, accidents, family bereavement, or other situations beyond the participant’s control are considered.
• The GE Group has the right to reject any applicant without explanation. In such a case, a full refund will be issued.

 

Refund Process:

• Participants/students must submit a written request for a refund to GE Group within 14 days.
• GE Group will review the request and determine eligibility within 5-10 business days.
• If eligible, refunds will be processed using the original method of payment.

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Non-Refundable Fees:

• Non-refundable fees: General Application Fee, Make-Up Exam, and Drop/Add Fees.
• Fees associated with third-party services or expenses incurred on behalf of the participant are non-refundable unless otherwise stated.

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Cancellation Policy:

• Participants/students may cancel their application with GE Group by providing written notice.
• Cancellation fees may apply

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Dispute Resolution:

• Any refund disputes will be resolved through negotiation between the GE Group and the participant.
• If disputes cannot be resolved informally, they may be escalated to formal mediation or arbitration.

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Amendment of Terms:

• GE Group reserves the right to amend the refund policy as necessary. No change will be applied to the participants who have already enrolled in the program.
• New participants will be notified of any changes to the refund policy in advance.

We encourage all Participants to adhere to agreed-upon payment timelines as outlined in the respective payment plan and program plan.

At the GE Group, we are committed to maintaining financial stability and ensuring fair and equitable transactions with our Participants.

Our aim is to encourage timely payments and ensure fairness in our financial dealings. Therefore, any additional fees applied to late payments or overdue balances are designed to reflect the costs incurred due to the delay and to incentivize prompt settlement of outstanding obligations.

Our overdue payment policy outlines the procedures and consequences associated with late or overdue payments:

• Participant/ student will be given a maximum of 7 days (including weekends) as a grace period after the due date to settle the payment
• If the payment is still unsettled after these 7 days, payment is subject to 15% late charge fees that must be paid with the late payment in another 7 days after the grace period. Participant’s/ student’s grades and transcripts will be obscured.
• If payment is still unpaid after this period (with the late charge fees), the GE Group retains its right to suspend the participant from the program resulting in not allowing the participant to resume his/her class or undertake the exam unless the full payment is settled plus 100USD reactivation charge with maximum 10 days.
• If payment is still unpaid, the participant/ student will be dismissed from the program and must register again as a new candidate. Acceptance is subject to approval.

 

Notification of Overdue Payments: In the event of a late or overdue payment, the participant/ student will be promptly notified via email or other designated communication channels. This notification will include details of the outstanding amount, any applicable late fees, and instructions for rectifying the situation. If notification has not been taken place, it is not count as an excuse for the participant/ student for not settling payments as the payment deadline is the participant’s full responsibility.

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Communication and Resolution: We understand that unforeseen circumstances may arise, leading to payment delays. If you encounter difficulties in meeting your payment obligations, we encourage open communication with our finance department to discuss possible solutions or alternative arrangements.

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Legal Action Upon Third Notification: Upon the third notification of overdue payment, the matter will be escalated to our legal department, which will proceed with necessary actions in accordance with the applicable laws and contractual terms.

 

Policy Updates: We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated to you in writing and continued business with us after such changes constitutes your acceptance of the new terms. The updated terms and conditions will not apply to the participants/ students who have already enrolled into the programs.

Partial scholarships/ Discounts, including early bird promotions and other offers, are applicable only to specific programs as stated in the promotion. Attempting to apply a discount code to a program not included in the promotion may result in the rejection of the application. Discount codes must be utilized at the time of initial booking and cannot be retroactively applied to accounts. Partial scholarships and/ or discounts will be applied on the last payment done by the participant/ student according to eligibility stated in the participant contract and the participant’s payment plan

• Participants/ students who are financed by their corporations must issue a Corporate Sponsorship Letter (CSL) on corporate letterhead and signed by the department designated for these issues in the corporation before joining the program.

• CSL must include the names of participants/ students the corporate finances, the percentage of corporate financial contribution, the method of payment (cash, cheque, or bank transfer), the time of payment settling, the process of payment, the person or department in charge to follow up with

• Corporate is fully responsible for settling the payment as agreed through one of the payment methods mentioned earlier or through bank transfer, corporate is required to send a scanned copy of the receipt to the GE Group Finance department

• Corporate must sign a copy of this document which indicates that the corporate is fully aware of the participant’s/ student’s contract and Payment Plan and Regulations and enclose it with CSL.